Privacy Policy

1. Introduction

Prela Property Management ("we," "our," or "us"), operating under Stonehaus Realty Corp., is committed to protecting the privacy and personal information of our website visitors, clients, tenants, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at prelapropertymanagement.ca or engage with our property management services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, and phone number (via contact forms and callback requests)
• Property details you share when requesting a rental assessment or management quote
• Email address when subscribing to our newsletter
• Any additional information you voluntarily provide in messages or inquiries

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms that led you to our site

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our services
• To send you property management tips and market updates if you subscribe to our newsletter
• To improve our website, content, and user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations and protect our rights
• To communicate with you regarding our property management services

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. These include:

• Essential cookies: Required for the website to function properly, including session management and security features.
• Analytics cookies: We use Google Analytics and Google Tag Manager to understand how visitors interact with our website. These tools collect anonymized data about page views, session duration, and user behavior.
• Advertising cookies: We may use Google Ads remarketing cookies to show relevant advertisements to visitors who have previously visited our website.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may share your information with the following third-party service providers who assist us in operating our website and delivering our services:

• Google Analytics / Google Tag Manager: For website analytics and performance monitoring
• Google Ads: For advertising and remarketing purposes
• Email service providers: For sending newsletters and communications
• Cloud hosting providers: For website hosting and data storage

These third parties are contractually obligated to protect your information and may only use it for the specific purposes we have engaged them for.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions and inquiry records are retained for up to 24 months. Newsletter subscriber information is retained until you unsubscribe. Website analytics data is retained in accordance with Google Analytics' data retention policies.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for the collection or use of your information
• Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: